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Placing Orders

Is there a minimum quantity of products I need to order?
 Yes, when you order a custom logo medallion you must also order a minimum quantity of 50 products. After which there are no minimums on additional orders using that same logo medallion. 

Can I order different products with different medallions?
 Yes you can mix and match your medallions with each product you order. We have a series of Stock Medallions that you can choose from at no extra charge.

Do I need to use a corporate or stock medallion with an initials medallion? 
 No, you are able to personalize each piece with any combination of medallions you choose. Create a custom logo medallion using your corporate logo, tournament logo or sponsor logo and pair it with an initials medallion or any other stock medallion from our collection. Or, choose two stock medallions paired together. Whatever suits your situation best! 

How do I place a large order? 
 All orders are to be placed through a Distributor, by emailing If you don't have a Distributor contact we would be happy to connect you with one of our preferred Distributors. 

What is the lead time to receive an order?
 Custom medallions take 2-3 weeks upon artwork approval. If you are using stock medallions the order will ship within 2 business days or sooner.


What art is required to place a custom medallion order? 
 Vector File; we use Adobe Illustrator to create your custom medallion with correct PMS colours. We cannot use jpegs.

How long to create a custom medallion?
  2-3 weeks from the time artwork approval is received

Is there a set up charge for a custom medallion?

 Yes, there is a set-up fee. Please see our price list for more details.

Do I have the option of creating a different size medallion?
 All of our products come with a custom medallion nest that only fits the one size medallion that we offer.


Where do we ship from?
 All products ship from our Toronto, ON, Canada or Niagara Falls, NY warehouse.

How long to receive my order?
 Custom medallions take 2-3 weeks to arrive once artwork approval is received. All orders are shipped within 2 business days from receiving your custom medallions in stock at our Toronto warehouse. If you are using stock medallions the order will ship within 2 business days or sooner. All orders ship ground across North America.

Can I ship orders to various cities/offices/destinations? 
 Yes we can split a shipment to different locations through a drop-ship service, extra fees will apply. 

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